Frequently Asked Questions

I'm not happy with the Skimdevil. What is the warranty on the product? 

Oh no! We're sorry you're not happy with the Skimdevil. Our company offers a one year limited warranty. The Skimdevil can also be returned within 30 days of receiving it for a full refund. If you’re not happy with your Skimdevil and wish to return it, see the returns and warranty page for more details. You can also contact returns@skimdevil.com for more information.

How long does it take to fully clean an average sized pool?

The Skimdevil cleans up to 4,000 sq ft per hour. For the adequate cleaning, Skimdevil doesn’t need to run all the time. It will clean the pool efficiently and can be programmed and customized to fit your needs.

Can the Skimdevil go under water? 

No. If the Skimdevil is submerged, it will stop working. Don't let the kiddos jump on it or use it as a pool submarine :) In such a case, the warranty could be void.

Does the Skimdevil work in chlorine and salt water pools? 

Yes! The Skimdevil can be used in chlorine pools, salt water pools, or natural ponds.

Can I use Skimdevil in my infinity pool?

Our first Skimdevil unit was suitable for all in-ground and above ground pools with a typical pool edge. Our newest model coming out in 2020, the Skimdevil PURE, can be also used in infinity pools, overflow pools and natural ponds. But, specific sensors need to be used for infinity pools so there may be an additional cost.

How much does the Skimdevil weigh?

The first version of our Skimdevil weighs a little over 10 pounds. The Skimdevil PURE weighs a little over 12 pounds. The newest model is sturdier and solid than the first version. Get those reps!

Can I use the Skimdevil with my pool service?

Yes. The Skimdevil's great skimming power makes your pool company happy and your pool much cleaner. Typically, the pool service is done once a week while Skimdevil works every single day. A cleaner pool, every day. 

What if it rains and my Skimdevil is out. Will it be ok? 

Yes. The Skimdevil is weatherproof and can be left in the pool most of the time. However, we recommend that you take it out if you expect stronger storms or winds. Florida, we're looking at you. 

Do I still need a vacuum for my pool? Or filter? 

You still do need to filter your pool, but, because the Skimdevil is regularly getting rid of most of the surface debris, your pool filter isn't working as hard and extends the life of your pump. Plus, less debris = less pollutants. Your chemical balance should fluctuate less. 

How long does the solar charge for my Skimdevil last? How long does it have to be in direct sun in order to charge?

If you use solar to charge your robot, it has 7 hours of runtime. In ideal conditions, you only need roughly 4 hours of direct sunlight. But as it’s dependent on the sun, much of that depends on time of year, day, sky conditions, pool shade, etc. That number can fluctuate. But, many of our customers never end up using their AC/DC charger to power up their Skimdevil pool robots.

How long does it need to be plugged into the wall to charge? How long does that charge last? 

The Skimdevil will be fully charged by using AC/DC charger in 3-3.5 hours. If there is no solar energy available, the Skimdevil will have 4-5 hours of a charge.

Do you have to clean or maintain the solar panels? 

No. However if for some reason they are dirty, they can be cleaned just with water or a non-abrasive cleaner.

Can the Skimdevil scoop up small particles? 

Skimdevil is supplied with a generic basket mesh size satisfying most of needs. For really fine particles, tiny bugs, sand, etc. we offer a special basket with extremely fine mesh.

Technical issues? 

Email support@skimdevil.com

Customer service? 

Email info@skimdevil.com

Sales? 

Email sales@skimdevil.com

New in 2020

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